Serval
AI agents for IT that combine AI-native ITSM, access management, and workflow automation in a single system.
- Founded
- 2024
- Headquarters
- San Francisco, CA
- Latest Round
- Series B
- Est. Valuation
- ~$1,000M
Investment Thesis
Serval deploys AI agents for IT teams, combining AI-native IT service management, access management, and workflow automation in a single system. The platform automates over 50% of IT tickets for organizations like Mercor, Clay, Perplexity, Together AI, and Verkada, and is expanding beyond IT into HR, legal, and finance.
Founded in 2024 by Jake Stauch and Alex McLeod, Serval has grown at extraordinary speed. The company raised a $5M seed from General Catalyst, followed by a $47M Series A led by Redpoint Ventures in October 2025, and a $75M Series B led by Sequoia Capital in December 2025 — achieving a $1B valuation just months after its Series A. Sequoia compared the customer feedback to what they saw sixteen years ago when they partnered with ServiceNow. Total funding stands at $127M.
Internal IT support is a black hole of productivity, with employees waiting hours or days for password resets, access provisioning, software installs, and troubleshooting while IT teams drown in repetitive L1 tickets.
Serval deploys AI agents that autonomously resolve IT support requests end-to-end — not just answering questions but actually executing fixes across Active Directory, Okta, Jira, and other enterprise systems, closing tickets without human intervention.
IT service desks handle 500+ tickets per 1,000 employees monthly, with 40-60% being repetitive and automatable; early AI IT support tools are showing 50%+ autonomous resolution rates.
AI agents can now safely authenticate, navigate enterprise admin consoles, and execute multi-step IT workflows with guardrails — and enterprises are under intense cost pressure to do more with leaner IT teams.