- Founded
- 2022
- Headquarters
- San Francisco, CA
- Latest Round
- Series B
- Est. Valuation
- ~$365M
Investment Thesis
Pylon builds the first customer support platform designed specifically for B2B companies. The platform unifies support across Slack, Microsoft Teams, email, and in-app chat — the fragmented channels B2B support teams actually use.
Pylon has tripled its customer base to over 780 customers including Together AI, Cognition, and Temporal. Raised $31 million Series B co-led by a16z and Bain Capital Ventures.
B2B support now lives in Slack, Teams, and Discord channels, but those tools have no way to track SLAs, prioritize tickets, or manage hundreds of shared channels at scale.
Pylon unifies every customer channel into one support platform with automatic issue detection, tier-based routing, and deep integrations into Jira, Linear, and CRMs.
Every B2B company now runs shared Slack and Teams channels with customers, creating an explosion of unstructured support conversations that legacy tools like Zendesk can't handle.
Over 750 customers including Deel, Cognition, and Together AI, with 5x year-over-year revenue growth for two straight years and 150+ migrations off Zendesk and Intercom.
Marty Kausas (CEO) and Advith Chelikani (CTO) started Pylon in late 2022 out of YC W23, earning a16z's praise for sharp product instincts and relentless customer obsession.