Cresta
End-to-end generative AI platform for contact centers powering human and virtual agents.
- Founded
- 2017
- Headquarters
- Palo Alto, CA
- Employees
- 501-1,000
- Latest Round
- Series D
- Est. Valuation
- ~$1,600M
Investment Thesis
Cresta is the end-to-end generative AI platform for contact centers, providing real-time intelligence to both human agents and virtual AI agents. Founded in 2017 by Sebastian Thrun (creator of Google X and Waymo), Shan Huang, and Tim Shi, the platform helps enterprises improve customer experience, drive revenue, and reduce costs.
Cresta's platform offers real-time coaching, quality management, conversation intelligence, and virtual agents that work together in a unified system. With over $270 million in total funding and a $1.6 billion valuation, Cresta serves major enterprises and is scaling globally with engineering hubs in Palo Alto, San Francisco, New York, Berlin, Toronto, Romania, and India.
Contact centers are a $400B global industry where agent performance varies wildly, training takes months, and the best practices of top performers are trapped in their heads rather than systematically deployed across the floor.
Cresta uses AI to analyze every customer conversation in real time, coaching agents with suggested responses, surfacing winning behaviors from top performers, and giving managers actionable intelligence to improve outcomes across the entire org.
Deployed at major enterprises including Blue Nile, Intuit, and Cox Communications, delivering measurable improvements in conversion rates, handle times, and customer satisfaction scores within weeks of deployment.
Generative AI enables real-time coaching and response suggestion at a quality level that actually helps rather than annoys agents, and enterprises are investing heavily in customer experience as a competitive differentiator.
Funding & Investors
Headcount Growth
Latest News
Cresta Closes $125M Series D to Accelerate Adoption of Human-Centric AI in the Contact Center
PR Newswire
Cresta Raises $125M to Create the Unified Platform for Human and Virtual Agents
Cresta Blog
QIA co-leads Series D funding round for Cresta, the generative AI platform for contact centers
QIA